Products
Mobile
The Next Customer Experience Frontier.

Today, customers are as likely to visit your website via a mobile device as they are on a PC. Customer experience has to be optimized for their mobile device of choice, with customer service solutions tailored for smartphones, game consoles, tablets, or GPS systems. Learn more about how to create an exceptional mobile web experience solution every time, regardless of device or browser.


Mobile Benefits

Business Challenges

  • Tying your mobile app strategy into an existing customer service infrastructure
  • Delivering customer service over a rapidly growing number of mobile devices
  • Providing customer support over native mobile apps, mixed mode apps, and the mobile web
  • Effective web self-service and chat user experiences
  • Rich web self-service functionality such as guided search



Features

  • Supports native mobile apps, mixed mode mobile apps, and the mobile web
  • Provides mobile self-service, enabling customers to search for help, view answers, rate answers, and see related questions
  • Delivers a web chat designed for mobile interfaces
  • Helps customers find the right answers with a mobile-optimized guide
  • Allows customers to submit an email query from their smartphones


Benefits
  • Increases self-service
  • Provides relevant, consistent answers for quick resolution
  • Increases customer satisfaction and loyalty
  • Encourages repeat business
  • Delivers on brand promise through exceptional service

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