Outbound Dialer

Outbound dialing made even more powerful

As a predictive dialer system, the Interaction Dialer software easily pre-integrates to the Customer Interaction Center(CIC) from Interactive Intelligence for outbound and blended predictive dialing and simplified campaign management. Interaction Dialer also extends functionality for intelligent campaign staging, advanced call scripting, compliance options, plus more. But the real advantage of Interaction Dialer and CIC lies in the power it delivers for virtually any outbound environment - contact centers, outsourcers, collections - and for predictive dialing scenarios of all kinds.

  • Comprehensive multi-site campaign management
  • Skills-based dialing based on agent skill availability perfect for state-based licensing
  • Inbound/outbound call blending
  • Stage-based predicting using our patented predictive algorithm, to elevate agent productivity and contact success rates
  • Real-time connectivity to third-party Do Not Call (DNC) services, such as (Contact Center Compliance), and in-house DNC lists, to better ensure regulatory compliance
  • A complete SIP-based "all software" architecture to support outbound campaigns in a VoIP environment and reduce IT complexity

Campaign monitoring and compliance

The best defense against regulatory violations and fines is an effective compliance plan. With tools that can assist in complying with U.S. as well as international sales and collections regulations, Interaction Dialer helps your business keep campaign compliance in check.

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