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The next wave of intelligent business communications

How a communications solution is built on the back-end tells a lot about how it will perform on the frontend. Pieced-together Unified Communications (UC) systems are full of complexity and rob your enterprise of energy. A more intelligent approach is a single all-in-one platform, which creates more power.


The features in a unified communications solution might link media channels and users more tightly, but most UC frameworks aren't unified at all. They're mostly stitched-together products from different vendors with a UC banner wrapped around them.

Interactive Intelligence created its IP telephony software on a single integrated platform - all-in-one for communications and business functions of all kinds. Customer Interaction Center(CIC) for Unified Communications is powerful enough to unify your entire enterprise.

With one platform, enterprises smartly connect departments, workgroups, contact centers, branch offices and remote and mobile workers.
They extend call control and messaging to the desktops of 100 users or 15,000, and ACD capabilities from a few contact center users up to 5,000.
They scale up or down as needed.

Enterprises also add advanced capabilities such as outbound predictive dialing and business process automation with applications and licensing, without tacking on more systems.

It's simply better.


One platform to grow your business.


Single all-in-one platform approach.
Single all-in-one platform approach. Improve communications control and reduce costs at the same time. CIC centralizes multichannel processing along with system configuration, administration and reporting. And with no multi-vendor sourcing, fewer servers, a smaller datacenter footprint and less energy consumption, you reduce equipment and operations costs dramatically.

Easy deployment and administration.
Auto-configure CIC's gateways for IP networks and VoIP, then auto-provision and manage cost-saving IP phones - or even more cost-saving Interaction SIP Station call control devices - throughout your enterprise. CIC's Interactive Update application even handles service updates automatically.

Scalable all-software architecture.
CIC's incremental application licensing makes scalability straightforward and cost-effective, as does its multi-site location independence and disaster recovery. That is, you deploy and manage applications as needed, when needed, including to multiple sites and users wherever they're located. The integrated CIC application suite is also far more reliable, since it eliminates unstable voice processing cards along with the many points of potential failure that come with multi-system configurations.

Complete voice and interaction functionality.
Get dial tone plus multichannel queuing and routing, interactive voice response (IVR), speech-enabled auto-attendant, unified messaging, conferencing, presence management and more. At the desktop, CIC's straightforward and intuitive client application makes users and interaction processes much more efficient, instinctively.

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