Web Self-Service

Quick, Easy, Consistent. Help Customers Help Themselves.

Web Self-Service portal enables visitors to find answers themselves online from any device. The self-learning knowledge base improves with every customer interaction and provides deep and valuable insight into every customer or trend.

  • Reduce abandonment.
  • Lower support costs.
  • Increase efficiencies.
  • That's as gratifying to your business as your customers.
  • Check out our other web experiences.

Business Challenges

  • Increasing number of calls into the contact center is driving up costs
  • Call length is increasing, frustrating customers, and costly
  • Contact center budget is being reduced
  • High customer self-service abandonment rate
  • Need to increase self-service and call deflection rate


  • Dynamic Guidance - Your agents will be guided through their workflow with structured and unstructured contextual cues
  • Optimized for Smartphones and other intelligent devices
  • Guided assistance for trouble-shooting
  • Self-learning with Intelligent Knowledge Base
  • Allows public search engines such as Google and Yahoo to spider your public knowledge base
  • Display relevant knowledge where and when customers have questions


  • Provide consumer access to consistent and relevant answers
  • Reduce customer support costs
  • Seamlessly transition customers to assisted channels such as chat or phone
  • Benefit from rapid deployment and proven ROI
  • Increase self-service

Datasheet: Oracle RightNow Web Self-Service Fixed Scope Offering

Presentation: Oracle RightNow Web Self-Service Fixed Scope Offering

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