Cloud call center software that’s
powerful and easy to use

PureCloud by Genesys

Simplify the way you interact with customers, they way you work and the way you analyse data with PureCloud. An all-in-one omnichannel cloud platform capturing all customer interactions data in only one place.

See how PureCloud makes Customer Relationship simpler.

Rethink your cloud contact centre with

Improve Contact Centre Agent Experience & Performance with PureCloud.

With PureCloud, you get:

*An Enterprise Grade Cloud Contact Centre
*Unparalleled reliability and disaster recovery
*Survivability in case of Internet failure
*A feature-rich omnichannel solution for complete customer engagement
*Incredible Scalability and security
*Amazon Web Services elastic infrastructure with limitless capacity
*A modern web and mobile user experience
*Lightning-fast deployment

The breadth of functionality of PureCloud

Multichannel Routing
Reporting & Analytics
Outbund Campaigns
Graphical Agent Scripting
Speech Enabled-IVR
Workforce Optimization
CRM Integrations

Social Channel Management