powered by Customer Interaction Centre (CIC)

PureConnect is a unique
all-in-one customer engagement solution
built to support
omnichannel customer service.

Transform your call center into a customer engagement center

Meet your customers preferred communication style – phone, email, SMS, social media or online chat.

Deliver consistent service with tools to optimize resources and manage employee performance

Be proactive via outbound communication options

Customize functionality to meet your unique business needs and inter-operate with existing tools you want to retain

Get the features you need for today, and easily add on to it when you’re ready

Gain real-time visibility into performance and mentor your agents in real time

Manage the entire business process with a full suite of multichannel contact center, unified communications,
and business process automation features

Transform your call center into a customer engagement center

PureConnect, powered by Customer Interaction Center (CIC), provides a broad and deep set of applications to help contact centers provide an engaging, loyalty-winning customer experience, while maintaining operational efficiency.
With PureConnect, you’re not just installing call center software – you’re giving your business solutions to a wide range of challenges.

Multichannel Routing
Realtime and Historical Reporting
Business Process Automation
Workforce Optimization
CRM and UC Integration