Messengers for Oracle Service Cloud

Besides handling the messanger request effectively, we offer following benefits:

*recognize user by their phone number or channel userID
*use autoreply outside of opening hours or when in queue
*transfer / conference of messages
*receive all types of attachments
*store the conversation transcript to incident history of the user
*Quick answer with standard texts
*send follow-up (outbound) messages to existing contacts
*skills based routing