Moving from Traditional Call Centre to
Omnichannel Contact Centre
Moving from a single channel voice-only call centre to an Omnichannel contact centre requires the right tools – Unified Agent Desktop, Unified Queuing , Unified Dashboard and Reporting and Unified Workforce Management. Without such tools you may service multichannel interactions with a unified agent who acts as the human “glue” trying to tie together multichannel interactions.
Concerns on having
Contact Centre in the Cloud
When Moving from an on-premise contact centre to the Cloud,
you may have some concerns:
Will a cloud contact centre be reliable, secure and scalable ?
Will the cloud contact centre be affected if the internet fails ?
Transition from On-premise to
Cloud Contact Centre
When moving from an on-premise contact centre to the Cloud,
we will be able to help you:
compare costs advantages of a cloud over a traditional on-premise solution
compare advantages of moving to the cloud
carry out a cloud impact assessment
discuss how do you transition smoothly to the cloud